JILIEVO Games Privacy Policy
We treat your personal information with care. This policy explains what data may be collected when you use JILIEVO Games access, games, account help and Philippine player experience services, why it may be needed, and how we handle it.
Why JILIEVO Want to understand how your information is handled?
Review the key points of our account privacy and data protection approach before using our services.
Encryption and Secure Technology
JILIEVO uses secure technologies and encryption safeguards to help protect personal and financial information during registration, account access, and transactions. No online system can be described as completely risk-free, so users should also keep their passwords and account details confidential.
No Unauthorised Data Sales
We do not use personal information for purposes unrelated to providing and managing the services without an appropriate basis. Information may be handled as needed for account administration, transactions, security, compliance, and support, subject to the applicable terms and this policy.
Control Over Your Information
You may contact support to ask about the personal information connected with your account or to request a correction where details are inaccurate. Requests may be reviewed before action is taken to protect account security and meet legal or operational requirements.
Protected Information Storage
Personal information is handled using security measures intended to reduce the risk of unauthorised access, alteration, disclosure, or loss. Retention and storage arrangements may depend on the type of information, account activity, transaction records, and applicable requirements.
Privacy Compliance
JILIEVO aims to handle personal information transparently and responsibly. The policy may be updated from time to time, and the latest version published on the platform forms part of the applicable Terms and Conditions.
Privacy Questions and Support
If you have questions about account privacy, data protection, or a request concerning your information, please contact JILIEVO support through the available account or platform support channels. Support availability and contact options may vary, so check the current help area after signing in.
Contents
- 01Introduction
- 02Information We May Collect
- 03How Information Is Collected
- 04Why Information Is Used
- 05When Information May Be Shared
- 06Cookies and Similar Technologies
- 07How Long Information Is Kept
- 08Your Privacy Rights
- 09Privacy of Minors
- 10Third-Party Services
- 11Security Measures and Responsible Use
- 21+ onlyPolicy Updates
01Introduction
Welcome to JILIEVO. This Privacy Policy explains how the platform collects, uses, stores, and protects personal information when you access JILIEVO Games, manage your account, or use related services. Protecting user privacy is treated as an essential responsibility.
This Privacy Policy is prepared to support responsible data handling and account security. By registering for or using the platform, you acknowledge and agree to the policy as part of the applicable platform terms. Please review it carefully before creating an account or continuing to use the services.
This Privacy Policy applies only to the JILIEVO platform. If you have questions about how your information is handled, [email protected]please contact the support team at
JILIEVO places strong importance on protecting player information as a responsible gaming platform. This policy may be reviewed and updated when necessary, so users should check the latest version for any changes.
02Information We May Collect
Some information is needed to register an account, process transactions, provide gaming services, and assist with support requests. The table below summarises the main categories and examples.
| Information category | Examples | Required |
|---|---|---|
| Identity information | Name, date of birth, and identity verification details | Yes |
| Contact information | Email address and mobile number | Yes |
| Financial information | Payment details and bank account information | Yes |
| Technical information | IP address, browser details, and device model | Collected automatically |
| Gaming information | Betting activity and game result records | Collected automatically |
| Preference information | Preferred games, language settings, and notification choices | Optional |
JILIEVO aims to collect only information that is reasonably needed to operate the services, support account activity, process transactions, and meet applicable security requirements. Information that is not needed for these purposes is not intentionally requested.
03How Information Is Collected
Information may be collected through several parts of the user journey. The following sections explain the main collection methods.
- Information provided directly: Details you enter when completing registration, updating your profile, or providing information for account verification.
- Transaction information: Payment-related details may be recorded when you make a deposit or request a withdrawal, so the transaction can be processed and reflected in your account history.
- Technical information: When you access the platform, certain device, browser, and IP address details may be recorded automatically for security, technical monitoring, and service operation.
- Through cookies: Cookies and similar tools may be used to remember settings and help improve website performance and the overall browsing experience.
- Support communications: Information from conversations and requests may be retained when you contact support through live chat or email, helping the team review and respond to your concern.
- Gaming activity: Information relating to your gaming activity, including the games you access, the timing of activity, and the amounts associated with play.
JILIEVO does not collect personal information without your permission. Where consent is required, we will request it before gathering or using the relevant data. This policy applies to Philippine users aged 21 and above who access our games and account services.
04Why Information Is Used
Any information we collect is handled only for clear, lawful, and necessary purposes. These purposes are set out below so you can understand how your data supports the services we provide.
- To create, maintain, and manage your account, including carrying out identity checks where required.
- To process deposits, withdrawals, bonuses, and other account-related financial transactions through the available payment channels.
- To improve our gaming services, understand how features are used, and provide a smoother experience suited to your account preferences.
- To detect and prevent fraud, money laundering, abuse, and other unlawful or prohibited activity.
- To send relevant service notices, important account updates, promotions, and offer information where permitted by your communication preferences.
- To meet applicable legal duties and respond to valid requests, notices, or instructions from authorised government bodies.
- To support responsible gaming measures, including activities intended to promote safer and more informed participation.
- To investigate technical issues, maintain platform security, protect account access, and keep our website and services operating properly.
We do not sell your personal information to advertisers or market research companies. If you have questions about how your information is collected or used, please contact our support team through the available account channels.
05When Information May Be Shared
Our approach is simple: your personal information belongs to you. We avoid sharing it with outside parties unless the disclosure is necessary for a stated service purpose, legal requirement, or security need.
Your information is not sold or shared for advertising purposes. Protecting the confidentiality of your data remains a core commitment of our privacy practices.
Information may be disclosed only in the limited situations described below, and only to the extent needed for the relevant purpose:
- Payment providers: Payment providers may receive the necessary details to complete a transaction, such as a deposit or withdrawal. Available methods can include bank transfer, GCash, and other channels shown in the member centre.
- Law enforcement agencies: Information may be disclosed when a court order or valid government instruction legally requires us to do so.
- KYC verification organisations: Identity details may be shared with an authorised verification service when this is necessary to confirm your identity.
- Technology partners: Selected contracted service providers may process limited information to help protect, maintain, and operate the website and its related services.
Third parties that handle information on our behalf must follow strict confidentiality obligations and may use the data only for the agreed service, security, verification, or legal purpose.
06Cookies and Similar Technologies
Our website uses cookies to make browsing more convenient and to support essential site functions. A cookie is a small text file saved by your browser when you visit a website.
- Essential cookies: These cookies support login sessions and security controls. If you disable them, some parts of the website may not work correctly or may be unavailable.
- Functionality cookies: These remember your selected language and other basic settings so the website can provide a consistent experience during future visits.
- Analytics cookies: These help the website understand how its features are used. The information is analysed in an anonymous form and is not intended to identify you personally.
- Marketing cookies: These cookies help us review website performance and usage patterns in an aggregated way so that we can improve the service.
You can manage or delete cookies at any time through your browser settings. Please note that blocking certain cookies may limit some website functions or affect how the site operates.
07How Long Information Is Kept
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, account administration, security, or legal compliance. Information linked to an active account is protected while the account remains open.
| Information category | Retention periods |
|---|---|
| Account information | Generally retained for up to five years after account closure, subject to applicable requirements and legitimate operational needs. |
| Transaction records | Kept for at least seven years where required for legal, accounting, compliance, or dispute-resolution purposes. |
| KYC documents | Generally retained for up to five years after account closure, subject to applicable requirements and legitimate operational needs. |
| Support conversations | 2 years |
| Session logs | 90 days |
| Marketing preferences | Until consent is withdrawn |
After the stated retention period, information is securely deleted or anonymised. Certain records may need to be kept for longer where required by law.
08Your Privacy Rights
As a JILIEVO user, you have rights over the personal information connected to your account. The sections below explain these rights and how they apply.
Right to access
You may ask what personal information we hold about you and request a copy of the relevant records.
Right to correct
You may request changes to information that is inaccurate, incomplete, or no longer up to date.
Right to delete
You may ask us to remove your personal information unless we are legally required to retain it.
Right to restrict processing
You may request that we stop or limit the use of your information for a particular purpose, where applicable.
Right to data portability
You may request your personal information in a commonly used, readable format where this right applies.
Right to object
You may object to the use of your information for marketing or profiling, subject to applicable legal requirements.
How to exercise your rights [email protected]Send your request through the contact method provided on the platform. We aim to respond within 30 working days.
09Privacy of Minors
The JILIEVO platform is intended strictly for adults aged 21 and above. We do not knowingly collect personal information from minors.
If we learn that a minor has opened an account by mistake, we will take steps to close the account and delete the collected information, unless retention is required by law.
Age checks may be carried out during registration or account review. If a parent or guardian believes that a minor has registered with JILIEVO, please contact platform support promptly so the matter can be reviewed. [email protected]please contact the support team at
10Third-Party Services
JILIEVO may use selected third-party services to support platform operations and improve the user experience. Those providers maintain their own privacy policies.
- Payment gateways: Payment services, including GCash, PayMaya, and bank-transfer providers where available, apply their own security and privacy standards.
- Game providers: Information shared with licensed game developers is handled under the relevant service arrangements and applicable data-protection requirements.
- KYC services: Specialist service providers may assist with identity or account verification when required.
- Analytics tools: Aggregated or anonymised analytics may be used to understand site performance and improve platform operations.
Third-party providers working with JILIEVO are required to handle information only for the purposes set out in their agreements and applicable privacy obligations.
11Security Measures and Responsible Use
JILIEVO uses layered security measures designed to protect your personal and financial information. These safeguards support account access, transactions, and other platform interactions.
- SSL/TLS encryption: Information is protected with encryption measures, including 256-bit encryption where applied by the relevant system.
- Two-factor authentication: An additional security step may be used when accessing your account.
- Firewall Protection Advanced firewall controls help deter unauthorised access attempts.
- Regular Security Audits Independent third-party specialists carry out regular security checks.
- 24/7 Monitoring Automated safeguards detect and block suspicious activity.
- Data Backup Regular encrypted backups help protect stored information.
If a security breach affects users, JILIEVO will notify the affected users within 72 hours, subject to applicable requirements.
21+ onlyPolicy Updates
JILIEVO may revise this Privacy Policy from time to time. We will provide notice before making significant changes.
- Significant updates may be announced through email or SMS.
- Minor revisions may be posted as a notice on the website.
- The effective date of each updated policy will be clearly displayed.
- Continuing to use the platform after an update indicates acceptance of the revised policy, subject to applicable law.
Last updated: 2026-09-06. For questions, please review this page together with the current platform terms. [email protected]please contact the support team at
Please revisit this page regularly so you remain informed about the latest Privacy Policy.
Your Information MattersGet started responsibly
Your privacy matters at JILIEVO. Review this policy to understand how your information is handled, then enjoy the platform responsibly if you are 21 or older.
For adults aged 21 and above. Play responsibly and never wager more than you can afford to lose.
